Delivery, Terms and Privacy

Delivery, Terms & Privacy

1) Information

2) Costs

3) Timescales

4) Terms and Conditions Overview

5) Terms and Conditions

1) Information

We aim to deliver all orders within 3 working days from day of order.  We deliver nationwide using a carefully selected national courier network and national pallet network.

When viewing a product page you are able to see our current stock levels of ceiling tiles (this is noted in the information to the right hand side of the main product image) - provided that the number of boxes of tiles that you require are in stock with us then you will receive your tiles within 72 hours/three working days (we regularly deliver within 48 hours however this is not guaranteed).

If you require more ceiling tiles than we currently have in stock, or we are out of stock, please send us an email ( monitored all day 0800-1800 Monday-Friday) for an update on availability, our contact details are available here, this will then allow us to add your requirement to our next delivery.  We recieve a fresh shipment of stock and tiles at least once a week so can very easily call upon a large amount of stock when required.

All deliveries and orders are processed and sent out for delivery on a Monday to Friday basis.  Weekend orders are processed on a Monday morning.

If we are ordering in a non-stock item for your or a larger order, please be aware that these can be subject to extended deliveries times imposed upon us by the manufacturers.

All deliveries are made via our couriers or pallet network so you can be sure of a safe delivery.  All deliveries of pallets are to nearest kerb side (or as near to your desired location as the driver can get) and tiles will be delivered to a front office or door.

2) Costs

NEW - **If you would like a shipping estimate**

  • The easiest way to get a shipping estimate is to simply add the items you would like to your cart.
  • Then click on Checkout on the right hand side of the screen, there is no commitment to buy at this stage.
  • Our one page checkout will show you the shipping costs associated with your order, as well as a breakdown of the costs with your order in the right hand column.  Please see below for a screen shot of our Checkout page showing examples of these details.
  • You can then go on to order from this stage by filling out the rest of the page.

Shipping cost example image

The below rates will however cover 99% of our deliveries providing you are on the mainland UK and not in the Scottish Highlands, if you require:

one box of ceiling tiles, this will cost £10.00 +VAT

two boxes of ceiling tiles - £20.00 +VAT

three boxes of ceiling tiles - £30.00 +VAT

four boxes of ceiling tiles - £ 40.00 + VAT

Between 5 and 10 cartons - £50.00 +VAT

Between 11 and 30 cartons - £60.00 +VAT

Between 31 and 60 cartons - £120.00 +VAT

Between 61 and 80 cartons - £140.00 +VAT

(Please be aware that these figures are approximate values based on average orders and distances.  If you have an order for a large number of boxes please do get in touch with us - we may be able to offer you a special rate on the delivery.  We also have a minimum charge of £5.00 +VAT on smaller items such as teg blocks and small fixings, but again, this is all worked out on weight.)

3) Timescales

We deliver within 3 working days from date of order.  The table below shows you our order processing system and time scales involved in an order excluding Bank Holiday times and Christmas where these may vary.  The below are based upon delivery to standard addresses in the UK excluding outer areas of the Scottish Highlands and off shore addresses.

For example:

  • Order Placed - Monday
  • Despatch Day - Tuesday or Wednesday.  Dependant upon how busy we are we will try and despatch the day after an order but always within 48 hours after an order.
  • Delivery Day - Wednesday or Thursday.  Delivery day will the day following Despatch; we use a national parcel network who offer a 24hour delivery service with a delivery window between 8am and 4pm and national pallet network who provide us with a 24 hour delivery service with a delivery window between 9am and 5pm.

All deliveries are made via our couriers or by a pallet network so you can be sure of a safe delivery.  All deliveries of pallets are to nearest kerb side (or as near to your desired location as the driver can get) and tiles will be delivered to a front office or door.


4) Terms and Conditions Overview:

The following is a brief over view of our terms, please read below to see our terms in full.

We try to be as flexible as possible when it comes to returns, we want you to be as happy as possible with your shopping experience at Suspended Ceiling Shop.  If for any reason you are not happy with your goods or there has been an issue with your order please get in touch with us by email –

If you are in any doubt please get in touch and we will be happy to discuss an individual case with you.  We're very friendly and are always looking to help!


5) Terms and Conditions:

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2.1 The prices payable for goods that you order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3.1 If you are a consumer, ie not a business, you may cancel your contract with us for the goods you order at any time up to the end of the 14th calendar day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract.

3.2 We reserve the right to not take goods back in all circumstances, dependant upon the products ordered.

3.3 To cancel your contract you must notify us in writing. Please contact us at in order state such a request.

3.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery and they are enroute you must not unpack the goods when they are received by you and you must send the goods back to us by registered delivery at our contact address at your own cost and risk as soon as possible (we can arrange the collection but this is a chargeable service, please be aware that costs for return back to us cannot be provided at a flat rate in advance and each returns cost would depend upon the size of the order).  If we accept your cancellation (B2B), before returing an items to us you must contact us so that we can provide you with a unique returns code; all returned items must be in their original packaging and also still be sealed, unopened and in perfect condition; we reserve the right to not accept goods that do not comply with this.  We reserve the right to charge a restocking charge equivalent to 25% of the order.  Please ensure that the goods are packaged adequately for their return journey, we cannot accept any liability for damaged occured in their transit back to us.

3.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account, less any delivery charges, as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. In the event that you do not comply with the return conditions of this clause you may lose your right to a refund of the price paid.


4.1 We reserve the right to cancel the contract between us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.1.3 we cannot supply the goods required within the timescale we have given or that has been requested.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Whilst we aim to deliver the goods ordered within 3 working days (72 hours) we can only agree that delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Once we have received such notification from you we will provide you with a unique returns code. We will agree to arrange and pay for the return of defective, damaged or incorrect items, provided the above is adhered to. 

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 to make good any shortage or non-delivery;

6.2.2 to replace or repair any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 5-7 Perseverance Road, Hereford, HR4 9SN and all notices from us to you will be displayed on our website from to time.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Whilst we may guide and advise with regards to products on our site, we are in no way liable for any incorrect advice given.  We will always point customers towards the technical department of any product in question with technical questions; we will simply supply what has been requested if we are not made aware of any technical requirements.  We will not be held accountable in any way due to the use of any incorrect product when we have not been made aware, in writing, of any requirements.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 

Website Analytics

We use analytics on our website in order to see how our customers interact with our website, and in order to help us improve our site.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We use data from this analytics, such as Google Analytics, to help us view visitors flow around our website as well as how our customers arrive here.  Google Analytics may also provide us with data about our audience, such as demographic data ilke age gender or interests, and this may be used to help us decide where to advertise or help us understand our audience further - all data is anonymous and we are not able to identify anyone by this data.

SagePay Payment System Security

The SagePay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data.  Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate SagePay to obtain secure information.

Transaction Security

The transfer of the less sensitive transaction details from the retailer's site to SagePay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the customer and SagePay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Data Storage

All data stored on SagePay systems is held on encrypted and highly secured databases. SagePay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest security standards.

Website Privacy

Bolts Of Hereford/Suspended Ceiling Shop is committed to protecting your personal information.

Personal Information

We gather personal information that we need to know. For example, we need to know and store your contact details. We will always ask for your permission and tell you how we're going to use your personal information.

How We Use It

We only use the personal information we gather for the purposes to which you have agreed, for example, to send you delivery confirmation.

Who Has Access to It

Only people who need to access your personal information can access it.

How We Share It

We do not sell or provide your personal information to any third parties.

How You Change or Remove It

You have access to your personal information that we retain. We try to keep your personal information accurate and up-to-date. If you'd like to change, correct or remove your personal information, please contact us.


If you send us an e-mail, we may save it if we think we'll need it to communicate back with you. We never sell or share e-mail addresses. Remember, e-mail is not a secure way to send personal information because e-mail is not encrypted.

Cancellation Information

As a consumer you have the right under the Distance Selling Regulations to cancel the contract relating to your order at any time, up to the end of 14 calendar days, after you receive your goods.  If you want to cancel your order, you must provide us with a written notice, by letter or email or fax, letting us know what goods to received, when they arrived - we cannot accept a cancellation by phone.  If the goods have already been delivered to you it is up to you to return them to us at your own cost.  We require that all goods are still in their original packing and they are returned to us within 14 days of your cancellation request.

If we agree to the cancellation (B2B) please contact us to arrange a Returns Code with us, we are unable to process returns without a code so please don't send us anything without speaking to us first!  Please be aware that any damage that occurs to any orders on their way back to us are the responsibility of the customer and not Bolts Of Hereford/Suspended Ceiling Shop, so any damages or breakages are the responsibility of the customer until we have unpacked the order.  So please ensure that any returns are well packed.

Please note - the right to cancel your order under the Distance Selling Regulations do not apply if you are not a consumer; ie. if you are a company, partnership, sole trader, registered charity or any other commercial body.

Powered by

This is our Blog.

Suspended Ceiling Shop 2015